Your safety is our first priority.

What Soully is designed for

Soully is a voice-AI wellness companion designed for everyday emotional support — stress, anxiety, loneliness, poor sleep, and the everyday moments when you need someone to talk to.

Soully is not designed for:

• Psychiatric emergencies or active mental health crises
• Replacing licensed therapy or medical treatment
• Diagnosing or treating any mental health condition
• Providing emergency or crisis intervention

If you are experiencing severe distress, suicidal thoughts, or a mental health emergency, please reach out to a licensed professional or crisis helpline immediately. Crisis resources →

How Aria keeps you safe

Aria, Soully's AI companion, is designed with built-in safety measures:

• Crisis detection: When conversations signal real distress or risk, Aria immediately surfaces professional crisis resources and emergency contacts — on every plan, in every country.
• No harmful content: Aria will never encourage self-harm, unsafe behaviour, or provide advice that should come from a licensed professional.
• Honest about limitations: Aria is transparent that she is an AI, not a therapist, and will always direct you to professional help when the conversation requires it.
• Safe pacing: Aria is trained to slow down and check in during emotionally heavy conversations rather than pushing forward.

Your data and privacy

Conversations with Aria are private to you. We do not sell your personal data or conversation content to third parties. Our full data handling practices are described in our Privacy Policy.

• Conversations are encrypted in transit and at rest
• You can delete your account and all associated data at any time from the app settings or via our account deletion page
• We do not share individual conversation content with employers, insurers, or advertisers

For parents and guardians

Soully is intended for users aged 18 and above. If you believe a minor is using the app, please contact us at support@soullymind.com and we will address the issue promptly.

Reporting concerns

If you encounter content or behaviour within the app that concerns you, or if you have a safety-related question, please reach out:

Email: support@soullymind.com

We take every safety report seriously and aim to respond within 48 hours.